EXCITING OPPORTUNITY!

St Theresa Mission Hospital-Kiirua continues to provide Affordable and Sustainable Quality healthcare through motivated workforce in accordance with social teachings of the Catholic Church and set professional standards, over the past 58 years. To strengthen our team, we are seeking to fill the following position:

QUALITY ASSURANCE OFFICER

Reporting to the Chief Executive officer and operationally to Chief Operations Officer

Purpose: Ensure effective and efficient continuous quality improvement in the hospital, timely deliveries and satisfied patients/ visitors due to the quality advancement of the hospital and its services.

Job Duties and Responsibilities

  • Provide education to all hospital staff to clarify the role of the Quality Management Department as well as their role in quality management and KQMH
  • Oversees, maintains and coordinates the implementation of a Quality Management System in line with KQMH.
  • Effectively co-ordinates the assessment of current operation processes at the Hospital to improve the quality
  • Consults with CEO and critical committees as appropriate to finalize and advance the quality management goals.
  • Undertakes quality initiatives, internal audits, and risk management as due in conjunction with the Quality Improvement team
  • Institute plans and programs geared towards provision of high standards of quality health care services
  • Ensure that the definition of quality is aligned with the national policies of quality management in health.
  • Assesses organizational/departmental readiness and identifies strategies to achieve quality improvement goals.
  • Facilitates teams by coaching and advising team members to fulfill their role in Quality Improvement team and work improvement teams.
  • Work together with Public Relations office in undertaking internal and external customer exit surveys and report the outcome
  • Together with the QIT team, are responsible for the suggestion boxes
  • Effectively communicates improvement that is made to work teams, staff, managers and in-charges throughout the organization.
  • Recommend development of quality assurance mechanisms on services
  • Ensure compliance with environmental, health and safety regulations.
  • Ensure effective monitoring and evaluation of employed quality and monitoring standards.
  • Give guidelines for various quality healthcare requirements to relevant departments
  • Review and ensure proper maintenance of test records
  • Enforce and train on quality assurance and on environmental, health and safety regulations, and international standards.
  • Effective participation in preparation of budgets and control.
  • Conduct regular hospital quality assurance and health and safety inspections and benchmarking.
  • Actively participate in relevant quality assurance committees
  • Perform any other duties that may be assigned from time to time

Applicants Qualifications, Experience, Competencies and Attributes

  • Diploma /Bachelor’s in a Medical related course with proficiency in Quality Management Systems
  • Minimum of two (2) years of relevant experience in Quality Management Systems in a hospital setup is an added advantage
  • Certification in Quality Management Systems
  • Good understanding of ISO Management Systems
  • Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships
  • Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
  • Must have ability to plan, organize, implement and evaluate departmental goals
  • Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines.
  • Should have strong analytical and be result oriented
  • Must have high standards of integrity and ethical practice
  • Must be capable of functioning effectively both as a team player and a team leader
  • Must have management and Leadership skills
  • Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines
  • Should have problem solving and decision making abilities
  • Should be an effective communicator with the ability to handle both internal and external communication
  • Should demonstrate ability to identify and respond to risk areas within the department
  • Should have effective people management and conflict resolution skills
  • Must have knowledge in use of MS office packages

How to Apply:

Interested candidates may apply by sending their application to: recruit@sttheresahosp-kiirua.com quoting the job title (QUALITY ASSURANCE OFFICER) on the email subject. Deadline of application is Friday 14th November 2025.

We appreciate your interest in joining our team and look forward to reviewing your application.

Please note due to the high volume of applicants, only shortlisted candidates will be contacted. “Canvassing will lead to automatic disqualification.” In case of any clarification, kindly reach us on +254 727 811041, +254 703 726321

 

ST THERESA MISSION HOSPITAL-KIIRUA IS AN EQUAL OPPORTUNITY EMPLOYER

At St. Theresa Mission Hospital-Kiirua , We offer equal employment and internship opportunities  regardless of the race, tribe, religion or even background in accordance with the Employment laws of Kenya.

Working  with us is not just a job but an opportunity to Love and serve the community and the world at large.

“What is the process of job application at St Theresa Mission Hospital-Kiirua?” is a common question.

Answer: Send your application to us via email: recruit@sttheresahosp-kiirua.com Incase a vacancy comes up, ONLY short-listed candidates get contacted.

Question: Do you offer attachment and internship opportunities?

Answer: Yes we do offer attachment and internship opportunities for all cadres. Some departments may have limitation in terms of space and the number of interns/attaches required in the department for effective learning, therefore, You can apply via email recruit@sttheresahosp-kiirua.com and incase there’s a vacancy in the department you shall be contacted. 

STMH-K has experienced continued holistic growth since its inception in 1967. Our number one focus has always been optimizing client experience (both internal & external clients); as we work towards our vision of becoming ‘A Preferred hospital offering responsive and holistic quality healthcare, teaching and referral services’.

NOTE:

  • We shall ONLY accept ONLINE applications
  • ONLY short-listed candidates get contacted.
  • There is No Application fee required for any vacancy at our Institution
  • Human Resource Office shall contact the shortlisted candidates through Telephone number 0727811041/0702065486 ONLY.